I was upset and told the tall employee that was wearing a bucket hat how I received no call. He immediately responds "look, it's not our fault you can take it up with corporate" in a much more ignorant form of speech. I tried to say I wasn't mad at him but he then cut me off and goes "are you gonna let me finish talking?" That happened three times and I never even got a word in.
A decent enough experience however in the Vans get absolutely horrible gas mileage.
I always have a really quick, easy and pleasant experience with this location. I've rented trucks from them three different times over the last few years with no problems. Trucks are in decent condition and the process is easy, especially if you're picking up early. Would recommend!
Renting a U-haul is not what I would call "fun". And the computer systems that U-Haul works with are a pain in the butt. But Miss T was really helpful in getting us in a truck ASAP and being really clear and honest. If you pay attention and go in with a smile and some patience, U-Haul at Lake Ave will be a good experience. The truck was in perfect condition & they were straight forward about the fees and such. Oh, and I recommend getting the $14 insurance. I didn't need it luckily, but it was great peace of mind to have.
I made a reservation here for 7am pickup. My time was changed to 530 pm, and it was changed to a different location. I received no phone call or email or text, which I gave all of these options. I understand that's not the fault of this store, and it's not why I gave it 1 star.
Long story short, even if it was me that messed up, he assured I will never be back to that site. I wish I got his name but I was in too much shock. He was over 6 feet, black, and was wearing a bucket hat.
Even the other customers were shocked because he reacted as if I flipped out on him, when all I was trying to tell him was corporate messed up. Instead of just saying "yeah I'm sorry man that really stinks I know you have to move," he literally lost it and interrupted me three times. He also could have looked up where another U-Haul truck was available. But, instead, I found one myself. I got a truck at ridge road U-Haul and the staff was very helpful (David?).
The woman was very nice and understanding every time I came
U Haul At Lake Ave is a US Moving Company based in Rochester, New York. U Haul At Lake Ave is located at 120 Lake Ave, Rochester, NY 14608, USA.
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