I can say from experience, this place makes dreams come to reality!
When I dreamed of the engagement ring I wanted to present to my fiance, I never thought it would be as beautiful of the one The Gem Lab produced for me. The team helped produce CAD drawings so that I could see a model of what the ring would look like prior to production, and assisted me in making modifications as necessary. They provided me with professional photographs and videos of the ring so that I would have them forever. Paul's expertise in gemology and jewelry design was unparalleled and he provided tons of excellent advice to ensure my ring was everything I had hoped it to be. The finished product was beyond my wildest imagination and I can confidently say I would never go anywhere else (or recommend anywhere else) in Rochester to get my jewelry, or to design any new pieces I might desire. If I could give them 6-stars, I would. Thank you for everything!
I had a wonderful experience shopping for now fianceé's engagement ring. Paul was very thorough in explaining all the fine details in a way that's easy to understand. He was always friendly and welcoming every time I stopped by the shop. We will definitely be coming back to purchase our wedding bands!
The service was great as soon as you entire the store. The associates are there to help you with your goals, not to get money in their pocket. I felt like family during the entire process. I had my grandmother's wedding set fixed up and it looks brand new. I would highly recommend the Gem Lab, as they are the definition of professional. Thank you.
I can't say enough about the customer service I received from not only Paul Cassarino but also his fantastic staff! It was a pleasure to do business with a family owned and operated company. Paul takes great pride in his work and it shows!! My ring looks absolutely fabulous, the work that was done was flawless. I highly recommend The Gem Lab not only for there knowledge but for the time they spend with their customers and how professional they are! I wish I could give them 10 stars!! Thanks again!!
I recently worked with Paul and The Gem Lab team to design and create a custom engagement ring for my (now) fiance. My experience with the Gem Lab was rather unique in that I am originally from Rochester, but am currently residing in Chicago, and thus had to work with their team remotely via email, phone, text, Facetime, etc.... but man was I impressed. The Gem Lab staff was incredibly attentive, responsive, organized, and thoughtful and made my experience as amazing as I could ever imagine. Despite not being local, I was able to be involved throughout all parts of the process (CAD design, modifications, changes, finishing etc..) and was thrilled with the service I received from Paul. In an era when many jewelers have gone on-line and customer service has fallen by the way-side, The Gem Lab stands out like a brilliant diamond. If you want Grade A customer service (and perfect jewelry to match), you MUST check out The Gem Lab. Now onto the jewelry itself...
The Gem Lab knows customer service. You will always feel welcomed before, during and after the sale. Come back in a year, they'll remember you. Their custom design work is top notch and their pricing style is incredibly fair. I would highly recommend visiting Gem Lab for the simplest or most complex jewelry need.
The Gem Lab Jewelry Custom Design is a US Jewelry Store based in Rochester, New York. The Gem Lab Jewelry Custom Design is located at 4098 W Henrietta Rd, Rochester, NY 14623, USA.
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