I am so angry! They are treating you like a fool and tricking your money away.
Wife took her car in for an oil change...$49.99 when she asked why it was so much she was told it was a "high mileage oil change" car has 70k miles also the receipt states she received a "free Super Kiss" the car is not any cleaner than it was before the oil change the car visibly hasn't been washed in awhile. I called customer service because I thought something was fishy to ask the price of a basic oil change. $29.99. I'm not sure where the other 20.00 came from but buyer be ware get a price before they do anything to your vehicle.
DO NOT COME HERE FOR OIL CHANGE!
The Henrietta, NY Detail shop is AWFUL!! I purchased the basic 10-minute interior cleaning with the extra trimmings. I watched my car my car come off the line and get parked at the outside station and there it sat. I waited 30 more minutes, watched 3 other vehicles come off the line, get finished up and the owner drove away. I finally asked for the manager, he looked and said “its all set, I’m not sure why someone didn’t come and get you”. When I looked is over none of the extra trimmings were done…no rain-x, tire gloss, etc… There was a puddle of water left in the passenger side floor mat. The writing was still on the freaking window from when they marked what services I needed…. I do love Delta Sonic but this location SUCKS.
Avoid this place! When I went through the carwash (which I was told was touchless), my aluminum rim was damaged. I contacted customer service, assuming that they would assist with a new rim or rim repair. I received a letter back stating that after their "investigation" they determined that the damage was "did not occur due to any negligence" on their part. As a final insult, they gave me two tickets for interior cleaning stating, "We feel this is more than fair under the circumstances."
Me and the previous owner of my car come here to do oil change for at least 3 times. I use full synthetic oil every time. They are not cheap and are supposed to last at least 1 year. Then my car raise this oil pressure too low warning every time around a half year after changing the oil. I first though my engine was too old and burning oil until I noticed this oil leak on my parking place. It turned out they DID NOT FASTEN THE BOLT so you have to return and change the oil every half year because of empty oil.
I called at 4:30 ask what time they stop inspection they said, qoute at 6 I drove 25 mins to there. Got there at 5:18 after driving through rush hour they asked me what I wanted? I said oil change and inspection sticker. He said we stop taken inspection first come first serve. Why didn't they say that on the phone very unprofessional. I will never go back to them. Beat it all it was a manger too. Sad learn communicate and detail how did you get to be in that position as manager you need retrained.
Delta Sonic Car Wash Henrietta Ny is a US Car Wash based in Rochester, New York. Delta Sonic Car Wash Henrietta Ny is located at 2970 W Henrietta Rd, Rochester, NY 14623, USA.
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