Took forever to do 10 minute Interior plus seat shampooing. Then when they finally told me my car was ready and I could get in my car I noticed the kid left 4 towels on my windshield and hood of my car. Kid already walked away. When I got home I realized they never put my air freshner in that's supposed to be included with the interior cleaning. I called them and let them know and they didn't offer me even a coupon for my trouble. Said all they would do is ask I drive back so they could give me the frgrance. Poor experience. I won't go back to this location.
Justin is amazing. Keeps my car in great running condition! Only go when Justin is working!
I want to thanks the two managers shan, and the top manager David, for resolving my problem, you guys are awesome.
Came for an interior cleaning for the first time and when it was done I noticed multiple things that were missed. I was pretty dissapointed but when I brought this to a managers attention they handled it very well! Not only fixed the problems and showed the new staff what was missed... He gave me a free interior cleaning for next time. Leaving here impreased with customer service insead of with a car that is still dirty.
Thank you. Angela Dimiceli
This place is absolutely disgusting!! They damaged my vehicle back in Feb (W.Ridge Road location) and still to this day the auto body shop has not received the money!!! I have called dozens of times and finally told them I have a meeting with the news and they say they are pushing the claim through now. Not one time in 3 months have I received a phone call back from anyone from claims department, the claims Manager Jackie or her boss. They all have been notified and left message after message including voicemails, letters, etc. They are beyond rude and have zero customer service skills. The auto body shop wants the money for work completed 3 months ago and now are looking to me for the money. Do not go to Delta Sonic! Go to someone who cares about the customers and not that you are just paying the salaries. Never again will I step foot in that place and will be spreading the word so others don't have to go through what I have. This is just part of what I have been dealing with. Stay away!!!
Delta Sonic Car Wash Greece Ny is a US Car Wash based in Rochester, New York. Delta Sonic Car Wash Greece Ny is located at 990 W Ridge Rd, Rochester, NY 14615, USA.
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