5 of us at work ordered take out. Got to Moes and was greeted as usual. Place was very clean! The food we ordered was ready very quickly. (And was delicious!)
We should have known something was wrong when we didn't get the traditional greeting. But we kept going. Watching your food made in front of you can go two ways - you can be excited or discouraged. When your server slaps handfuls of food haphazardly onto the burrito, with the disdain usually reserved for cleaning up garbage, it's discouraging. We'll add to that mix the fact that they were out of steak and the rice was way too spicy; the chips were cold and unsalted.
However, as the order was done and I was getting ready to leave the Manager came out with the order slips and checked the orders for accuracy (Which is a great idea!). He noticed I had two full drink cups in front of me.
Huge, long wait in line. My food ended up being cold once I finally paid. Place was completely filthy. Coke machine had no selection.
Used to like this place. Won't come back.
Ordered a Joey... small portions, bacon was stale, chips were so stale couldn't even eat them. Bathroom was filthy. I have been to the Moe's in Henrietta several times but after today's visit I will not be going back any time soon. Very bad experience.
When I first walked up, I told the nice young lady who was getting the order together that I had two drinks included. She handed me two cups so I could get them ready. I had not realized that one of my Co-workers ordered a kids sized drink. The manager said "One of those was supposed to be kids sized" I said "oh I'm sorry I didn't know what size they ordered I just was given two cups". Manager replied "Well, we don't just give things away for free around here. It's too late now! And whats with the large drink cups in front of you? I definitely don't see those on here!". I said "Oh I put my salsa cups in here so they wouldn't spill in my car". He replied "Well you can't just take things, I have to count every cup. You need to put all that salsa in a paper bag." He made me put all the salsa in the bag and took the cups back. (Hopefully not to be used for another customers drink!) I felt like he accused me of stealing and treated me disrespectfully - which the cashier gave me the cups in the first place. I understand he, as a manager, is responsible for all the product but he could have approached it very differently, especially for someone picking up a $40-50 order. Simply explaining the cup situation and offering me a bag to put the salsa cups in would have been sufficient. At least the food rocked! All the other employees were awesome!
I love moes . Been to about 5 different locations. This one the food was good but the seating area was disorganized and looked dirty .
Then we hit the dining room and there wasn't a clean table (or seat) in the place. A lone employee cleaning up seemed to have the same enthusiasm for his job as the one behind the counter.
Moe S Southwest Grill is a US Restaurant based in Rochester, New York. Moe S Southwest Grill is located at 1100 Jefferson Rd, Rochester, NY 14623, USA.
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