It was suspicious. He said he was going to add a "ball" to stop one leak for free and gave me an estimate of $344 for a second issue. I told him I would have to think about it. Before he left he said that he needed me to sign my name to a estimate document. I asked why and he said just to prove that I was here. I told him I didn't feel comfortable signing my name to something I didn't order. He then shook my hand and left. He did not add the "ball" and, I guess, decided he didn't want the job just because I didn't sign the document.
Tech Dave was quick and helpful. Job well done.
Was told service was not available 24hrs for a plugged sewer line. Made appointment for next morning with an 8am to 10am window showed up at 1pm. Collected fee first. 4 hours later get a call need $1600.00 more and will have to return tomorrow still plugged at this point. I called for a manager this is just not right. He offered a refund of half with a caveat that if my plumber was able to clear the plug with snaking the drain he would refund the whole amount. My plumber cleared it in about an hour. 4 days later still waiting for the refund. All I can say is run to another service.
Andy was very prompt and courteous. He and the young man that was helping him were very thorough with their explanation and professional recommendations. Very polite and left the work area in my basement spotless. The pricing was much less than a previous quote I had gotten from another company. I highly recommend Mr. Rooter.
Let me begin by saying my uncle is a plumber with the local 13. He was out of town so I called these sheisters. The first guy they sent out was honest so he won't be named in the report to the better business bureau. So glad I have some plumbing knowledge or I would have been taken for some serious dough. Slimy company. Call a union outfit.
Mr Rooter Plumbing is a US Plumber based in Rochester, New York. Mr Rooter Plumbing is located at 195 Dewey Ave, Rochester, NY 14608, USA.
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