My appointment was on a Friday at 12:30pm. I dropped the car off early, around 10. They didn't get me an estimate until about 6pm and told me the work would be done by Wednesday. Wednesday comes along and I received no phone call or email of the like on the status of my repairs. After I contacted them, they then told me it should be done by the weekend. I called again on Thursday and they said it would be ready for pick up on Friday but gave no time. Called again Friday and they finally said I could pick it up. When I arrived, they asked me to pay my deductible and sign the papers. AFTER I signed, the receptionist asks me if I had gotten the chance to look at the car. I bluntly said no. I didn't even know where the car was parked. Needless to say the customer service at this location was horredous and I don't think I'll be coming back for any future work.
Make sure you check your odometer reading because when we traded in a car, they double the odometer number and it's stays on the car history. They are dishonest and that says a lot about them
Unfortunately, I do not live in Rochester at this time, but I always took my truck to Tony and the guys at Gates Auto when I lived there. They are honest and will never tell you that you need something done unless it actually does. They insist on using quality parts and have excellent customer service. Can't wait to move back to Rochester.
Excellent, knowledgeable service at a reasonable price. This from someone who has 50+years dealing with auto repair services.
For the past nine years I have gone to Gates Auto for all of my repair needs. That is fairly often since I am poor and have a 20yr old car. They have always been dependable, honest, and thorough. When Service King took over I got nervous because of the shift from a locally owned and run business to a franchise can sometimes affect quality of services. That is not the case, thankfully! They have helped me so much recently and have even gone out of their way to help me. Craig Phelix the Service Manager has been so accommodating and understanding, and has helped me reduce costs and is always a straight shooter with me. Honesty and Integrity are policy at the Service King!
Service King Collision Repair Of Gates is a US Car Repair based in Rochester, New York. Service King Collision Repair Of Gates is located at 73 Marway Cir, Rochester, NY 14624, USA.
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