After talking with another reputable shoe repair store and without naming Sofia's Shoe Service, the gentleman stated that they get a least one complaint about Sofia Shoe Services steeling parts from shoes and that they are known in the shoe repair business for this.
I brought in boots to have the calves stretched. They were not noticeably stretched. When I came to pick them up, the outer door was locked even though the shop was open. The woman inside walked by, looked at me through the window trying to get in and walked away. So bizarre.
Give them a try you won’t regret it
I took a low shoe boot to have the heel cap replaced. Initially they wanted to keep my shoes for 9 days until I insisted on picking them up sooner. My shoes were raped and pillaged while in their possession. My boots were only 1 year old and the sole was take out and replaced with some filthy, old shoe sole. Also taken from the boots was a leather strip from the interior back portions of the boot to keep the heel from rubbing. The boots look like they had been through a war!
Dave does beautiful work he truly is a expert in shoe repair. I have saved a lot of money by getting shoes repaired vs throwing them away.
Needed a quick fix of the heel of my shoe. They were quick, polite and so reasonably priced!
They broke an expensive pair of heels when all they had to do was replace the plastic tip on bottom of heel. Then he let me pay for the shoe repair but when I pulled the shoe out of the bag, the heel was broken in half and covered in thick glue. He said, well ... Those shoes look metal but the heel is not. Oh, really? Well not only did his comment make no sense, he didn't apologize for trying to swindle me out of a pair of shoes, he tried to take advantage of me paying for the tips to be replaced when they could no longer be worn, and I'm also out of a pair of shoes. I have never written a review but STAY away from this store if you care about your belongings. I WISH I could have read a review like this before I decided to try is place.
Sofia Shoe Services is a US Shoe Store based in Rochester, New York. Sofia Shoe Services is located at 1457 Monroe Ave, Rochester, NY 14618, USA.
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