The elevators were excruciatingly slow and couldn't be counted on to drop you off at the floor you requested, sometimes stopping instead at the floor above. One of the elevator cars would frequently fail to open the outer doors so that when it stopped, so there was no way of getting on it. When we checked in, we were handed a very limited list of food items available for room service (mostly burgers and sandwiches), but when I tried to order something for lunch, I was informed that the restaurant was closed. Evidently it is only open until 11am. That wouldn't be such a problem if there were decent restaurants within walking distance, but the hotel exists in a food desert. The nearest coffee shop was the Hyatt Starbucks, which is clearly not equipped to handle the traffic of a conference, despite being located in a conference hotel attached to the convention center. As a last resort, I tried the hotel vending machines, only to find that one was either broken or turned off, while the other was only partially stocked. Ultimately the only option was buying overpriced beverages/food at the hotel gift shop, which at the time I went could only accept cash.
Pretty shameful. Neglect and an obvious lack of care on the part of the owners, balanced solely by the kindness of the staff. Our two night stay was expensive and uncomfortable. It was a bit of a surreal odyssey from the time we parked in the garage to checkout. Grim is the word for the physical setting. We kept our socks on at all times and avoided going back to the room until we had to. Most of the staff were lovely, given they're stewarding a dying monolith (apparently it's been sold and the old ownership is obviously not putting a dime into it anymore). The town is booked for homecoming events so out choices were slim, or we would've moved. We could have been more comfortable for half the price at Motel 6.
In short, avoid this place while you can, at least until the new management makes SIGNIFICANT improvements.
Not good. Overcharged us when we got there. (Computer glitch when we booked and paid over a month before our stay.) No refrigerator, microwave or even an alarm clock in our run down room. Was told we could upgrade to a room with those. I wanted to use my Carlson rewards points to upgrade. Was told I could not do that. I think almost $1000 for a 5 night stay in such a hole(Am being nice.) Was way too much. If it weren' t for a great friend paying the overcharge, we would've lost a day.
The Radisson is an OK hotel for road warriors. Parking is $17 a night for guests. The hotel inside easily let's you know it could use a fresh coat of paint, but isn't completely rundown. There are 4 elevators, and as of this review, should probably get inspected, they tend to take floor requests as a suggestion rather than a command. Depending on how lucky you are, you may be given breakfast /drink vouchers, which is nice. All in all, it's a lower cost option for staying in downtown Rochester.
This hotel is kind of run down and threadbare. I've stayed here twice for business conferences, and wasn't terribly impressed with the facilities either time. The staff is very friendly and helpful, but the physical hotel is showing its age. The carpets look old. The rooms are somewhat dated. This last time, the card reader on my room door didn't work correctly. Sometimes it would open on the first try... But most of the time it took 10-15 swipes to unlock.
Where to start. I booked this room to attend a conference. A week before arriving, I received an email notifying me that the ownership of the hotel had changed. Even at the conference rate, the hotel was overpriced. For starters, the handle on the door was broken; it would only open if you pulled the handle up instead of pushing it down (like most door handles). There was a pile of what looked like chips of paint outside our door; it was unclear when it had last been vacuumed. The room decor was dated, which is not so much of an issue, but the carpet in the corner of the room was peeling up and becoming unglued, and the drawers of the dresser kept falling open on their own. There was a thermostat in the room, but it didn't seem to have any connection to the heater/air conditioner. Nor did the thermostat on the HVAC unit itself. The heat kept blowing (and the room kept getting hotter) regardless of the temperature we selected unless we turned it off manually. Moreover, there was only one roll of toilet paper in the bathroom (no back up roll), which was not replaced at all during our stay. Smaller things had been overlooked as well, such as the clock in the room, which had not been reset after the end of daylight savings time.
Radisson Hotel Rochester Riverside is a US Lodging based in Rochester, New York. Radisson Hotel Rochester Riverside is located at 120 E Main St, Rochester, NY 14604, USA.
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