I had the worst experience with Alamo today. When I booked the reservation I provided my return flight info so I could pay with a debit card. However when I arrived they required everything all over again and since I wasn't able to access my work email from my phone I was unable to provide proof of return flight and they refused to rent me a car even though I provided all this info when making the reservation. Completely ruined my weekend. I will NEVER use this company again
Love renting from Alamo so easy and reasonably priced . Only issue this time was smoke covered windows that required us having to re clean the car. But our vehicle was great and provided a great trip .
The entire process went quick and well for me. No complaints.
Last weekend I rented from Alamo based at the Rochester NY airport and from the moment I checked in with Raymond G at the desk, the pace was set for ease and success. He was as friendly and accommodating as the rest of the staff I encountered. I had no issue with the rental: the car was clean from the outset and very easy to use - even though I am among those who is not easily accustomed to the keyless cars! The young lady who checked the car back in was a delight. And imagine the smile I got when I saw that my final price was about $20 lower than my reservation. Also, I booked them via a discounted program that partners with ADP. So, I definitely will seek out Alamo in Rochester again!
We rented a car at the Tampa Airport and were totally hustled by the attendant. He would not give up trying to get us to upgrade no matter how many times we said no. We waisted about 20 minutes with him. He went so far as to lie to us and tell us we were getting a tiny Chevy and we said our final no took the keys and left to get our car. When we got to the available cars there were not even any Chevys there only 2 Ford Focuses which were perfect.
Alamo Rent A Car is a US Car Rental based in Rochester, New York. Alamo Rent A Car is located at 1200 Brooks Ave, Rochester, NY 14624, USA.
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