My salesman Allen Sayasone and sales mgr. Jay Stone were both easy to work with, knowledgeable and professional. I would recommend Vanderstyne to anyone in the market for a Toyota. I purchased a CPO 2015 Camry LE that looks and drives like new. Happy customer.
I have had my Toyota vehicles serviced here since 1998 and this department continues to go above and beyond in terms of top notch customer service. Recently, my wife's 2012 Sienna developed a leak in the rear AC unit. The estimate to fix the problem was over $700.00. Since the vehicle only had 45,000 miles on it, I received a call a few days later from the service manager, Tim Gaspar. He indicated that Toyota would be willing to contribute $500.00 towards the repair given the relatively low mileage and the fact that Sienna's tend to be extremely reliable.. THEY DID NOT HAVE TO DO THIS AS WE WERE OUT OF WARRANTY AND THE ROCHESTER WINTERS WERE LIKELY AT FAULT!!! This genuine act of kindness is not the kind of behavior typically associated with dealer service departments. However, it is one of countless positive experiences that I have had with this dealership. Tim and his service advisers have consistently been fair with us on pricing and the repairs needed. I rarely write customer reviews but this experience made me feel the need to. We were considering getting a new vehicle in order to avoid a huge repair bill which would then have forced us into a monthly car payment. Now we have neither a huge repair bill nor a car payment and we owe Tim a HUGE thank you. Some time ago I heard that this Toyota service department was ranked number two in the nation. Today, I am reminded why. Thank you very much! You will have our business forever. -Mike
Great service and very friendly. They had me in and out very quickly and didn't try to upsell me stuff I didn't need
Friendly salespeople who listen to your needs and don't pressure you! All interaction/transaction felt smooth and easy. They didn't take up my time either. Will recommend this dealership for sure!
Not pushy at all. Prices already competitive with best prices offered by other dealers in the area without having to haggle. Went in for just a test drive at first and did not get any pressure to do more or buy a car right away after that. Just a follow up email the next day thanking me for my time and offering to answer any questions. Eventually bought a new car there and while all the normal add ons are offered I did not feel nearly as much pressure as other dealerships have felt like in the past.
Vanderstyne Toyota is a US Car Dealer based in Rochester, New York. Vanderstyne Toyota is located at 4374 W Ridge Rd, Rochester, NY 14626, USA.
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