I am only one customer so I guess it does not matter to them. I find the baked goods to be very tasty. However, I feel that they have poor customer service in that I have tried to order a pistachio angel food cake several times and been rejected. I understand that they only make them on Tuesdays, but I would think that I should be able to pre-order one on a different day. Once I finally accepted that there was NO WAY to order a pistachio angel food cake any day other than Tuesday, I called more than two weeks in advance to order one for the Tuesday before Thanksgiving, and I was told that would be okay. Until I received a phone call a week before Thanksgiving, telling me that they will not make that item during a holiday week!! I think it is very poor customer service to not accommodate me. Again, I am only one customer, but it seems to me that they should be able to figure out how to make an angel food cake when a customer gives more than two weeks notice and made sure to order it for the ONLY day that angel food cakes can be made. Very disappointed.
Their cakes are amazing! Classic, delicious, old school perfection!!
My favorite bakery ever. Best prices and baked goods that can't be beat.
ALWAYS get Jackson's for our family event. The best in Rochester.
Great tasting treats, nice staff, reasonable prices.
Jackson S Bakery is a US Bakery based in Rochester, New York. Jackson S Bakery is located at 614 Stone Rd, Rochester, NY 14616, USA.
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