I love going to this tops! It's very convenient and everyone is always friendly. Until now. Now I don't run into the store every here and there and spend $5. I have 5 children 20-5. I'm always there. I had the displeasure of going into Debra's line. Not only was she blatantly rude to my youngest daughter, she then proceed to tell my oldest daughter who was behind me " God aren't you glad she's going home with someone else." I confronted her and thought that maybe someone overheard. Nope. I thought she might have been sorry about being a horrible person to one so small. No. Because today as my mother( their grandma) took them in to pick up some things... There they were in her line. And she was again god awful. My mom actually told The manager Gloria I believe.. That maybe she should have a sign on her lane saying.. Warning.. I hate children. I'm there at least 5 times a week.. But I will never shop there again as long as she works there. AWFUL.
Not the most upscale of grocery stores...but if you follow the adds and their own clip to card coupons you can score some great bargains. Don't shop late however if you don't want to have to check out your own groceries....HATE that!!
Absolutely terrible experience I will never shop the Penfield NY Tops . 1 the store is dirty and under construction 2 I purchased salmon from them . When I got home I realized the salmon was bad , I then did what most people would do which is call the store . I was told by someone who claimed to be a manager that they were sorry and and to simply come in and they would replace it . When I arrived on my lunch break the next day guess “what I got “, Nothing !! No one remembered to write anything down , I of course didn’t bring my receipt because after the 5 questions I had to answer the night before one would think all I needed to do was show up and they would have all of the information from the night before .Wrong they just stood there claiming that no one spoke to me ...... and here is the real catcher they start making accusations that start to making you feel like you drove all the way back there and made up a story because your integrity worth the 10.00 The equivalent of the salmon that’s in your hand ...... HERE is the solution for stores that have no printed visible return policy at the return desk and are clueless about customer service STOP shopping them. That’s what I will do .....
and no soiled floors. *BONUS: Open 24 hrs everyday. *
I love tops because of the friendly staff and the prices. There always seems to be something on sale that I need. I just wish that they had a store item locator app because being visually impaired it's kind of hard for me to find everything I need. But other than that I give Tops on Panorama Trail a 5-star rating.
Uncrowded aisles! Many canned goods found here, I haven't seen @ other Tops locations. Sparkling clean urinals and no TP
Tops Friendly Markets is a US Supermarket based in Rochester, New York. Tops Friendly Markets is located at 1601 Penfield Rd, Rochester, NY 14625, USA.
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