Awesome ladies at the Benefit counter! A beauty haven.
Ulta is great - wonderful selection, friendly but not overbearing service and reasonable prices.
Unfortunately, I had to walk by the rest of the sales associates that were still standing at the front of the store from when I had walked in 15 mins earlier. I was shocked at the lack of helpfulness and the snide comments made by multiple associates. Beyond disappointed and will never shop at this Ulta location again. Perhaps at Ulta never again.
This store is great. I have my brows done my Megan and she does a fantastic job
I'm very disappointed with the customer service that I received yesterday at the Jefferson road location. I walked into the store where all sales associates were standing in the front of the store. I was barley greeted and no one asked me if i needed any help finding anything. I walked all the way back to the skincare section, where I was looking for a specific product. One of the workers at the salon finally acknowledged me after she finished her typing at the computer and could tell I was looking for something. She walked with me for a minute and then she found someone who knew about skincare. She passed me off to the sales associate siting, "she will be more helpful than I am, especially if you have other skin ISSUES going on." and left. I was left feeling like she didn't want to help me and uncomfortable assuming I had skin issues. When the skincare representative informed me they didn't carry the line I was looking for and realized I wasn't interested in the ONE alternative she offered, she just shrugged her shoulders at me. When I asked her if she could call Webster or Victor locations and see if they carried the line, she dismissed me with a hand gesture and told me, "they can help you at the front with that." When I made it to the cash register to ask for help, the associate was unprofessional and had a hard time controlling her laughter in regards to something that I assume was unrelated to my situation. She was able to confirm that the other store had the line but that was it. She didn't say anything else to me, offer any product suggestions, and just let me leave.
Good outlet. You'll find almost everything that you're looking for. Great staff helping find your shades and demonstrating on the usage
Ulta Beauty is a US Hair Care Studio based in Rochester, New York. Ulta Beauty is located at 720 Jefferson Rd #100, Rochester, NY 14623, USA.
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