Chose East Ave Auto because it was the closest location after car trouble on 490. It is now my preferred repair shop. The hourly rate is fantastic and the work was done a day before I expected. I highly recommend this shop!
Worst experience ever! My grandfathers vehicle was involved in accident and they towed it away without telling him to gather his things. Driver said he could go to place and get anything he wanted out of vehicle. He gets to the shop same day as accident and they won't let him access vehicle to get his handicap pass until bill is paid. They very well know insurance pays for all this and doesn’t happen within the same day of which the accident occurred and he needed his pass. Why should he come out of pocket just to get his handicap sticker? This is exploitation at its finest. Not informing someone of this policy beforehand and taking vehicle without authorization without offering to get stuff out of vehicle. Then telling someone bill must be paid in full before you can even get anything out of or access vehicle. Denying an elderly man his handicap pass by holding his vehicle hostage? Bad business all around
Added bonus, they have full service pumps. You don't see that anymore and old ladies like myself appreciate that.
Great service! Will definitely take my car there again.
Friendly and punctual staff / good $ / knowledge / best in a long time
Worst of the worst. Completely unethical company – do not trust these guys. They are dishonest sharks trying to make an extra buck wherever they can. They are the epitome of rip off mechanics and give other industry professionals a bad name. My mother was at home recovering from her surgery (she has cancer) and had just got home a few hours before I arrived. I was quickly stopping by to check in on her and there were no street parking spots available on her small side street, so I parked in their front lot during my quick visit. It was later at night – not during business hours. There were not any "No Parking", "Tow Zone", "Private lot" signage so I figured it was harmless. Not to mention, the employee closing up was standing right there when I parked. Well, sure enough when I came out my car was gone. They gladly towed it so they could charge me $120. (They also have a sign at their counter which says, 'You'll get charged an extra $5 for whining' – I made sure to ask if they included that in the price because I was respectfully vocal.) I explained my situation relentlessly for 20 minutes – honestly, it wasn't about the money, it was about the principle. The guy didn't care a bit and defended his position every opportunity he had. Not to mention, it was the same guy who watched me park there. The one 20 feet away who could have said – "Hey, I'm gonna have to tow you if you park there" or even, "Sorry, this is a private lot." He said had I asked permission, he wouldn't of done it. Instead, he deferred to watch me walk away, call his truck and make some easy money. Disgraceful. If they're not going to give me a break with my situation, it's clear they don't care about people or good business practices. They clearly care about each dollar and cent they can squeeze out of their community and screwing families – rather than doing the right thing. If you like doing business with shops which enjoys ripping off well meaning people, you found your shop. I will tell everyone I know to never do business at East Avenue Auto – and its because of their integrity as a company.
East Avenue Auto is a US Gas Station based in Rochester, New York. East Avenue Auto is located at 1656 East Ave, Rochester, NY 14610, USA.
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